Delivery policy

Last updated: October 31, 2025

This International Shipping Policy (“Policy”) applies to orders placed from our online store to the EU and the UK . We do not currently offer direct shipping to other countries, but you can order our products from international online stores such as Ecco-Verde. .

1. Delivery area

  • EU VAT area (EU countries): Available for all EU countries.
  • United Kingdom (UK): Available separately.
  • Other countries: No direct delivery. Order from international retailers such as Ecco-Verde.

2. Delivery methods and costs



Delivery method Price Estimated delivery time Tracking
EU VAT area Varies by country 3–10 business days Yes
United Kingdom (UK) Varies by country 5–14 business days Yes

Note: Shipping costs are calculated at checkout based on product weight, size and destination country. VAT is included in the price within the EU; possible customs fees in the UK.

3. Delivery time

  • Processing time: 1–2 business days after payment.
  • Shipping time: 3–14 business days depending on the destination.
  • Weekends & holidays: are not processing days.
  • Delays: We are not responsible for delays caused by customs clearance or shipping company delays.

4. Customs duties and taxes

  • EU area: No customs duties or additional charges (VAT included).
  • UK: The customer is responsible for any customs duties and import taxes that may be levied upon receipt.
  • Always check the customs regulations of your destination country.

5. Order tracking

  • You will receive a tracking code via email after submitting.
  • Track the shipment on the shipping company's website (e.g. Posti or DHL).

6. Lost or damaged shipments

  • Lost package: Report within 14 days of shipment.
  • Damaged package: Take a picture of the damage and contact us within 24 hours of receipt.
  • We will replace the product with a new one or refund if the fault is ours.

7. Returns for international orders

  • 14-day right of cancellation for EU and UK orders (see Returns and Refunds Policy).
  • Return costs are paid by the customer (return to Finland).
  • Hygiene products (e.g. creams, soaps) are not returnable after use.

8. Contact information for international deliveries

Email: info@kaurilasauna.eu Tel: 050 597 3355 (Mon–Fri 9–16) Address: Höyläämötie 11B, 5th floor, 00380 Helsinki