Privacy Policy for KaurilaSauna.eu

Last updated: October 31, 2025

This Privacy Policy describes how Kaurila Sauna (hereinafter referred to as "we", "us" or "our") collects, uses, stores and protects your personal data when you visit or use our website https://kaurilasauna.eu (hereinafter referred to as the "Site"), as well as when you visit our physical stores, contact us or use our services. We value your privacy and comply with the EU General Data Protection Regulation (GDPR).

By using the Site or our services, you agree to the practices described in this policy. If you do not agree, we ask that you do not use the Site or our services.

1. Data Controller

We collect the following categories of personal data:

a. Automatically collected information (on the Site, through cookies and log files)

• IP address
• Browser type and version
• Operating system
• Date and time of visit
• Pages visited and click behavior
• Referring site (referrer)
• Device and screen resolution

b. Personal information you provide yourself

• Full name
• E-mail address
• Telephone number
• Postal or delivery address (for orders or reservations)
• Payment details (processed only through secure payment providers; we do not store full card details)
• Content of messages or inquiries via email, contact form or telephone
• Customer requests (e.g. product requests, sauna reservations)

c. Information during a store visit

• Camera recordings (only in public areas of stores, for security purposes)
• Purchase history (if you provide a loyalty card or billing information)

3. How do we collect your information?

• Directly from you: via contact forms, email, phone, reservations or purchases.
• Automatically: using cookies, server logs and analytics tools (e.g. Google Analytics).
• From third parties: payment service providers (e.g. Stripe, PayPal) or shipping services.

4. For what purposes do we use your information?

We only use your information for the following purposes:

1. For processing orders and reservations
2. For customer service and communication (e.g. order confirmations, answering questions)
3. To improve our website and services (analytics)
4. For marketing (only with your consent, e.g. newsletters)
5. Security in stores and on the Site (prevention of fraud and theft)
6. Legal obligations (e.g. accounting, taxes)

5. Legal basis for processing

• Agreement: for orders, reservations and deliveries.
• Consent: for newsletters and cookies (you can withdraw it).
• Legitimate interest: for analytics and security purposes.
• Legal obligation: for billing and administration.

6. Do we share your information with third parties?

Yes, only as needed and under strict conditions:

We will never sell your information to third parties.

7. How long do we keep your information?

• Order and reservation register: 7 years (accounting obligation).
• Customer account information: until you delete it or 3 years from the last activity.
• Newsletter subscriptions: until you unsubscribe.
• Camera recordings: up to 30 days (unless needed for investigation).
• Analytics data: anonymized after 26 months.

8. Protection of your data

We use appropriate technical and organizational security measures, such as:

• Encryption (SSL/TLS) on the Site
• Secure servers in the EU
• Access control to systems
• Regular backups and updates

9. Your rights (under GDPR)

You have the right to:

1. Request access to your information
2. Request rectification or deletion
3. Restrict processing
4. Object to processing
5. Request data portability
6. Withdraw your consent

Send your request to: info@kaurilasauna.eu We will respond within 30 days .

You also have the right to file a complaint with the Finnish Data Protection Ombudsman : www.tietosuoja.fi

10. Cookies

We use:

• Necessary cookies (for functionality)
• Analytics cookies (Google Analytics, anonymized)
• Marketing cookies (only with your consent)

You can manage cookies in your browser or in our cookie banner.

11. Changes to this policy

We may update this policy. The most recent version will always be on the Site. We will notify you of any significant changes by email (if applicable).

12. Contacts

Questions about the privacy policy: Email: info@kaurilasauna.eu Tel: 050 597 3355 Address: Höyläämötie 11B, 5th floor, 00380 Helsinki